Shipping & Returns

SHIPPING

Your order will normally be processed within two business days.  

 

Orders received before 11:30 am  PST Monday – Friday should be processed and shipped that day, excluding holidays of course.  Weekend orders will be processed the following Monday or the next business day if it’s a holiday. Speaking of holidays, please note that the holidays may result in slight delays in processing and shipping times. Thanks in advance for your patience!

 

Once it is ready, it will be on its way to you. Orders can be tracked here if you’re like us and like to count the minutes.

 

Our shipping terms and conditions are as follows:

- FREE SHIPPING on orders of $50 or more (after discounts, before tax). Standard shipping (estimated 3-5 business days).

- For orders under $50 in the Continental US: $4.95 Shipping Fee. Standard shipping (estimated 3-5 business days)

- For orders under $50 in Hawaii, Alaska, and Puerto Rico: $6.95 Shipping Fee. Standard shipping (estimated 3-5 business days)

- International or expedited shipping is also not available at this time.  (Sorry!!)

 

RETURNS

If for whatever reason you are not satisfied with your order, we are here to assist you.  

 

Our return policy is very skin (and customer!) friendly:

• Full refund on unused and unopened product within 60 days of the date of purchase. It must be in the original packaging
• Online credit on any opened product within 30 days of the date of purchase
• Any defective or damaged products will be replaced or refunded

 

We would be remiss if we did not highlight two things. First, customers are responsible for any return shipping charges.  Second, online purchases cannot be returned and/or exchanged at offline stores. Sorry for any inconvenience this may cause.

 

Regarding refunds (if applicable), gift cards are exempt from returns or refunds. Shipping costs are also non-refundable.

 

Please contact us at help@theskinfood.com for all returns and we’ll take it from there.